The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
You consent to our use of your information in accordance with our Privacy Policy;
and
You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
To confirm your booking, you must pay a 25% deposit (or full payment if booking within 60 days of your check in date) and the entire Booking will be subject to the cancellation policy as outlined below.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit
1.2 Your Booking is confirmed when we receive payment of the deposit and send you a booking confirmation. This Booking confirmation will normally be sent out within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email
1.3 Once a deposit has been paid, the full balance payment will be due 60 days in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 60 day date, by email. If you do not make any payment due by the due date for payment and at the latest within 5 days of this date, then with regret, we will cancel your Booking.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (
2.2 Any amendments to your Booking or cancellations made by you, at any time, may lead to us retaining the non-refundable deposit.
2.3 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
2.4.1 In the event of cancellation within 60 day of check-in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date . Cancellation should always be in writing to
2.4.2 Cancellation of any holiday after it has been paid in full and at a date 60 days or more in advance of your check in date, will result in forfeiture of your deposit and the balance being returned to you.
2.4.3 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), we will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment.
2.4.4 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.4.5 In the event that the Government restricts the movement of people, nationally or locally to us to or to you - or there is a restriction on holiday-lets/B&Bs - as they did in March 2020 - we will move the booking to a mutually agreed alternative date.
2.5 General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 60 days prior to the check in date, after which time amendments may be treated as cancellation and our refund policy may apply. All amendments are subject to availability and may incur a fee which is at our discretion.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher.
2.5.4 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by us
We will inform you as soon as reasonably possible if we need to make a significant change to your confirmed Booking or to cancel your Booking. We will try and organise an alternative Booking or a refund.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control . In such circumstances, we will try and find you an alternative date, or offer you a refund at our discretion.
5. Complaints
We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify us as during the stay itself, so that we have the opportunity to resolve the given problem at the time. If you do not follow this procedure there will be less opportunity for us to investigate and resolve your complaint and so make your stay as enjoyable as possible.
6. Pricing
We reserve the right to amend advertised prices at any time . We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of details (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Pets
At Ditchling Cabin we allow one pet ( normally a dog) - if you need to bring more... please do let us know. We do not allow the dogs upstairs.
8.1 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times. The cabin is on a lake, that some dogs struggle to get out of, there is often livestock in nearby fields. Please clear up after your dog.
8.2 If any guest has an allergy to pets, please be aware dogs stay regularly at the property.
8.3. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to us r immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
9. Special requests
If you have any special requests (for example dietary requirements, allergy, cots, balloons etc etc ), please let us know at the time of booking. We will do our best - but make no promises!
10. Group Bookings
We do not accept bookings for groups under 21, for stag or hen parties. If we discover on your arrival that this is the case your booking will be cancelled with immediate effect.
11 Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy the property. We reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you will not receive a refund.
12 Your Responsibilities
12.1 You are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
12.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
12.3 You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear).
12.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly or illegally, we reserve the right to ask the guest and their party (at our discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at our discretion.
12.5 We reserve the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
12.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact
13. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
14. Events beyond an Owner or Agency’s control
If we are prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.